Customer Collaboration Manager FTC 18 Months
Red Bull UK is currently recruiting for a Customer Collaboration Manager FTC 18 Months to be based in London, UK.
The Customer Collaboration Manager is responsible for managing strategic customer accounts and building strong supply chain partnerships with key retailers. Working closely with the Head of Customer Collaboration, this role will help develop the tools, processes and ways of working required to deliver best-in-class supply chain performance.
Using a broad range of internal and external data sources and platforms, the Customer Collaboration Manager will drive improvements across Service Levels, On-Shelf Availability (OSA), Forecast Accuracy and cost performance. The role requires close collaboration with internal and external stakeholders, acting as the voice of the customer within Red Bull and representing Red Bull's supply chain priorities to customers.
Areas that play to your strengths
All the responsibilities we'll trust you with:
Play an active role in developing the standards, processes and culture of the team.
Live and breathe the RB philosophies and be active in driving forward the customer collaboration function but also the wider operations team.Lead the Customer Collaboration agenda with Red Bull’s key accounts, using the available data & platforms as a key foundation
Plan and chair monthly customer meeting (e.g., 30-60-90/JSP)
Analysing & improving forecast accuracy
Collaborative Forecasting, Planning and Replenishment with customers – aligning demand between Red Bull and the Customer (base, promotions, events)
Manage long term forecast and share knowledge and strategy with retailers to ensure this is reflected in the order management systemsEnsure adoption of best-in-class data & analytics tools to drive action (e.g., IRI On-shelf availability programme) at retailers
Understand drivers of low on shelf availability and work with key stakeholders both internally and externally on solutions to fix the drivers
Track OSA post solution implementation and share results with key stakeholders, improvements to be logged and shared, drops or no impact solutions to be reworked with group
Continuous improvement of internal and external processes in order to maximise customer inbound service levels.Interact with Sales and Finance teams, supply planning and external retailer teams to contribute analysis for portfolio optimization & seasonality planning
Manage the forecast enrichment process at total volume and align volumes with Sales & demand planning.
Schedule and run planning sessions with retailer to align forecasts, forecast phasing and buy in patterns
Analyse key performance metrics throughout the event flagging any concerns or improvements to key stakeholders
Work with retailers to ensure smooth exit of event and return to business as usual
Analyse relationship between promotional activities, new products introductions and seasonal impact on product demand to achieve accurate forecast. Share findings and suggested changes with key stakeholders to maximise planning and performance for the next activity
Your areas of knowledge and expertise
that matter most for this role:
- Experience working within a Customer Collaboration function.
- Proven supply chain experience within an FMCG environment.
- Strong analytical skills, with the ability to transform data into actionable insights.
- Customer-focused, service-oriented and highly detail-oriented.
- Excellent problem-solving skills with a pragmatic approach to decision making.
- Experience in statistical forecasting and demand planning.
- Ability to influence stakeholders and drive continuous improvement initiatives.
- Strong communication and relationship-building skills across internal and external stakeholder groups.
- Travel 20-30%
Looking for something else?
- Type any country, city, state...
Giving wiiings to people and ideas since 1987
In the 1980s Dietrich Mateschitz developed a formula known as the Red Bull Energy Drink. This was not only the launch of a completely new product, in fact it was the birth of a totally new product category.
The company beyond the can
Chasing our potential
Since the early days of Red Bull, an entrepreneurial mindset has always guided our approach to work and the environment we create:
From the World of Red Bull
Protect yourself from recruitment scams.
All legitimate Red Bull job opportunities are published on jobs.redbull.com. If you receive a suspicious email or message, we recommend not responding and checking our Fraud Warning page for further information.