Ownership of the complete order process, for both finished goods and VISIT (POS) in SAP, including events and services of RB coolers/VISIT items.
Track delivery from third-party logistics to end customer while ensuring high quality service. Work towards the resolution of logistical and operational issues originating from both the third-party logistics and customer.
Responsible for the creation and update of the relevant master data related to customers.
Ensures that processes are executed according to the corporate governance and guidelines.
Represents the Logistics point of contact for Red Bull with Customers, providing support for several countries of the Central America, Caribbean and Andean region. Is responsible for the Supply Chain execution of the Order to Cash Process of cans and visibility Items. Guarantee top quality of our products that reflects the premium brand of Red Bull along the supply chain and compliance with the local regulations related to food safety, consumer protection and any other relevant regulation for the RB business. Standardize and streamline processes according to global standards making sure that the department works with transparent, efficient and effective processes. Constantly review areas of your department and provide solutions for improvement of processes, structure and enhanced ways of working according to ever changing business requirements.
All the responsibilities we'll trust you with:
Control and set up procedures in terms of managing orders, credit notes, penalties.
Optimize the process through standardization and automatization of related workflows within SAP or other IT tools.
Provide accurate and helpful information to support internal and external customers.
Act as first point of contact towards the customers, for all issues related to the order to deliver process.
Coordinate the request from customers in alignment with quality management of internal and external certificates.
Ensure compliance to the Red Bull quality standards for all PO and finished products (temperatures, humidity, warning & blocking guidelines).
Shared responsibility on customer satisfaction and customer related KPIs.
Treatment of complaints from consumers.
Execute and monitor periodical tasks (month/year end closing).
Make sure to deliver month end closure processing.
Prepare all relevant legalized order documentation, including letters of credit and any other applicable export documentation.
Support in providing required documentation and reporting during Internal and External Audits (Inventories, Orders, Invoices, …).
Maintain Systems and Database integrity.
Document and update of local processes.
Usage of standard reporting. Recommend improvements in current reporting.
Promote and recommend continuous improvement based on data.
Direct management of the day-to-day logistic planning and execution, dealing with any logistics and customer queries in a timely and professional manner.
Develop a top-quality mindset which is reflected along the supply chain, our products and services, processes.
Ensures that current logistic setup is in line with the needs of internal and external customers, proactively initiating benchmarking, changes and improvement activities.
Be the single point of contact for customers in all operations related issues.
Accurate and proactive system information and reporting of Key Performance Indicators to the Customer Service Manager and Customers.
Ensure KPI targets are met.
RELATED OPPORTUNITIESLooking for something else?
Select your location
Red Bull stands for individuality, authenticity and creativity. This is also what we expect from our employees. If you'd like to become part of Red Bull, bring your true and unique self to the application process.
Finding the right person for a role requires a thorough selection process. We may require a personality assessment, a video and/or in-person interview, an assignment or even a job simulation. The hiring team will share details of the process in advance.
Throughout your recruitment journey, you’ll come across moments where using AI could be an option. We encourage you to approach this with the same freedom & responsibility we offer our employees. Our recruitment process is all about getting to know you as an individual - what makes you unique, your strengths, your passions. You might use AI to polish your resume or prepare for interviews but remember nothing beats real human connection. When it comes to Red Bull Wingfinder or a video assessment, we want to see and hear your personality and feel the energy you bring. Likewise, think of a Case Study as more than just a task. It’s your chance to show us what you can really do, experience the role, and assess if it’s the right fit for you. By relying on AI, you risk missing the chance to truly stand out!
Once you submit your application, you will receive an acknowledgement email. Afterwards you can expect to hear from us within two weeks.
During the interview process you will have the chance to gauge your talents and show your drive and motivation. The hiring team will ask you about your experiences, skills and strengths that are most relevant to the job in order to get a good picture of your profile and your unique selling points.