You’ll review incoming complaints and classify them according to established processes. You’ll assess the available information, identify gaps, and ensure each case is documented accurately to support further investigation.
Can you turn customer feedback into meaningful quality improvements?
Join our Global Quality Management team and help us resolve complaints while strengthening the quality of our products and the customer experience.
In this international role, you’ll evaluate complaints, coordinate investigations, and bring together information from internal teams and external partners. With a structured approach and an eye for detail, you’ll help ensure complaints are handled efficiently, critical issues receive timely attention, and insights contribute to continuous improvement.
All the responsibilities we'll trust you with:
You’ll coordinate the activities needed to process and resolve complaints, working closely with Quality Management, Quality Assurance, Manufacturing and Technology, Logistics, Legal, and our international subsidiaries. You’ll also collaborate with external partners, including co-packers, packaging suppliers, and distribution partners, to gather information and move cases forward.
You’ll consolidate investigation findings and prepare clear, accurate statements based on all available information. Through daily reporting of critical complaints, you’ll ensure relevant stakeholders have timely visibility of issues and their status.
You’ll monitor complaint data, identify recurring issues, and recognise trends. By translating findings into actionable insights, you’ll support continuous improvement and help teams identify where further investigation or corrective action is needed.
You’ll contribute to improving complaint management processes and systems. Working with the team, you’ll identify opportunities to make complaint handling more efficient, consistent, and transparent.
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Red Bull stands for individuality, authenticity and creativity. This is also what we expect from our employees. If you'd like to become part of Red Bull, bring your true and unique self to the application process.
Finding the right person for a role requires a thorough selection process. We may require a personality assessment, a video and/or in-person interview, an assignment or even a job simulation. The hiring team will share details of the process in advance.
Throughout your recruitment journey, you’ll come across moments where using AI could be an option. We encourage you to approach this with the same freedom & responsibility we offer our employees. Our recruitment process is all about getting to know you as an individual - what makes you unique, your strengths, your passions. You might use AI to polish your resume or prepare for interviews but remember nothing beats real human connection. When it comes to Red Bull Wingfinder or a video assessment, we want to see and hear your personality and feel the energy you bring. Likewise, think of a Case Study as more than just a task. It’s your chance to show us what you can really do, experience the role, and assess if it’s the right fit for you. By relying on AI, you risk missing the chance to truly stand out!
Once you submit your application, you will receive an acknowledgement email. Afterwards you can expect to hear from us within two weeks.
During the interview process you will have the chance to gauge your talents and show your drive and motivation. The hiring team will ask you about your experiences, skills and strengths that are most relevant to the job in order to get a good picture of your profile and your unique selling points.