Complaint Management Professional
Can you turn customer feedback into meaningful quality improvements?
Join our Global Quality Management team and help us resolve complaints while strengthening the quality of our products and the customer experience.
In this international role, you’ll evaluate complaints, coordinate investigations, and bring together information from internal teams and external partners. With a structured approach and an eye for detail, you’ll help ensure complaints are handled efficiently, critical issues receive timely attention, and insights contribute to continuous improvement.
Areas that play to your strengths
All the responsibilities we'll trust you with:
You’ll review incoming complaints and classify them according to established processes. You’ll assess the available information, identify gaps, and ensure each case is documented accurately to support further investigation.
You’ll coordinate the activities needed to process and resolve complaints, working closely with Quality Management, Quality Assurance, Manufacturing and Technology, Logistics, Legal, and our international subsidiaries. You’ll also collaborate with external partners, including co-packers, packaging suppliers, and distribution partners, to gather information and move cases forward.
You’ll consolidate investigation findings and prepare clear, accurate statements based on all available information. Through daily reporting of critical complaints, you’ll ensure relevant stakeholders have timely visibility of issues and their status.
You’ll monitor complaint data, identify recurring issues, and recognise trends. By translating findings into actionable insights, you’ll support continuous improvement and help teams identify where further investigation or corrective action is needed.
You’ll contribute to improving complaint management processes and systems. Working with the team, you’ll identify opportunities to make complaint handling more efficient, consistent, and transparent.
Your areas of knowledge and expertise
that matter most for this role:
- Completed technical education, such as an HTL qualification, or a degree in food technology, biotechnology, process engineering, natural sciences, or a comparable field.
- Alternatively, at least three years of experience in quality management, ideally specialising in complaint handling.
- Very good command of English; German is a plus.
- Strong communication skills and the ability to collaborate with international stakeholders across different functions.
- An independent, structured, precise, and conscientious approach to work.
- A solution-oriented mindset with strong analytical and problem-solving skills.
- The ability to interpret data, recognise trends, and translate findings into practical improvements.
- An interest in continuously improving processes and systems.
- The ability to grasp new topics quickly, adapt to changing priorities, and remain focused under pressure.
- A collaborative mindset and enjoyment of working in a team.
- Travel 0-10%
Looking for something else?
- Type any country, city, state...
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